OUR TERMS OF USE

LOVE LULU TERMS AND CONDITIONS.

Bookings:

• Dates are reserved only after full payment has been received.

Extra Add-Ons:

• Complete your look with a clutch, available to rent when you try on for $10

Try-On Appointments:

• Each appointment is 30 minutes – try on as many dresses as you like!

• Appointments cost $20.

• If you go ahead with a rental, the $20 try-on fee will be deducted from your final price.

• If you choose not to rent, the $20 is non-refundable.

• Please arrive on time. We want you to have the full session to find your perfect outfit.

Payments:

• We accept bank transfer only.

• Payment must be received prior to dress pick-up.

Dry Cleaning:

• Dry cleaning is included in the hire price.

• Please do not attempt to clean the dress yourself – this may cause damage.

• LOVE LULU Rentals will take care of all cleaning.

Pickups & Drop-offs:

• We charge $15 for drop-off (Sydney-wide).

• Pickups are free from Palm Beach, NSW (Northern Beaches).

• No postage available.

• The exact pickup address will be shared 24 hours prior to your appointment for safety reasons.

• Our rental period is 3 days: Pick up the day before your event, Drop off the day after your event.

Damages & Deposits:

• If the dress is returned in perfect condition, no extra fees will be charged.

• if the dress is returned with minor damage, we will charge you for the cleaning/repair (based on a professional quote).

• If the dress is damaged beyond repair, you’ll be charged the full retail price.

• We understand mistakes happen so there will be small signs of wear — just be honest and treat the garments with care.

PLEASE NOTE: 

All rentals are pre-loved pieces and may show minor signs of wear. Refunds or discounts will not be provided for expected wear on second-hand garments.

Refund Policy:

• Cancel 7+ days before your rental start date → Full refund

• Cancel 3–6 days before your rental → 50% refund

• Cancel within 2 days → No refund